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Terms and conditions
OVERVIEW
This online store is operated as a subsidiary business of SIMKAB Electric. Throughout the site, the terms "we", "us" and "our" refer to simkab. simkab offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall simkab, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless simkab and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Turkey.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@simkab.com
Refund Policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at info@simkab.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@simkab.com and send your item to: Yunus Emre District. Tabiat Street, No:8, 34791 Sancaktepe Istanbul/Turkey.
Shipping
To return your product, you should mail your product to: Yunus Emre District. Tabiat Street, No:8, 34791 Sancaktepe Istanbul/Turkey.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a tracking enabled shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Distance Selling Agreement
Article 1- Parties
1.1. Seller
Trade name: SIMKAB Elektrik Ith. Ihr. Ltd. Stdi
Address: Yunus Emre District. Tabiat Street, No:8. Istanbul/Turkey (34791)
Phone: +90 (216) 309 99 46
E-mail: info@simkab.com
1.2. Buyer
Name - surname/TR.ID No
Address
Phone
E-mail
Article 2- Subject of The Agreement
Subject of this Agreement is to determine the rights and liabilities of the parties by virtue of the Law on the Protection of Consumers, No.4077, and the provisions of the Basis and Procedures of the Distance Contracts Regulations in regard with the sale and delivery of the goods and services that are mentioned with their sale prices and have basic characteristics mentioned in the Agreement in relation with the goods of which order is placed by the Buyer at www.simkab.com web site owned by the Seller.
The Buyer agrees and declares that he/she/it is clearly informed by the Seller and aware of the seller's name, title, address, phone and other contact information and the basic characteristics of the goods/services subjected to sale, sale price inc tax, terms of payment, terms of delivery etc. as well as he/she/it is aware of all necessary preliminary information about official authorities where to submit complaints and raise an objection about goods/services subjected to sale and right of withdrawal including how to avail him/her/itself of this right; and he/she/it confirms preliminary information through the electronic media and later places order for goods/services according to the provisions of this Agreement.
Article 3- Subject of The Agreement / Product / Payment / Delivery Information
The type, model, quantity, sale price, terms of payment, ship-to party, delivery address, invoice information, shipment /courier fee of the product(s) purchased electronically are as follows. The person who will be billed is required to be the same with the person who makes this contract. The following information must be accurate and complete. The Buyer accepts to indemnify all the loss and damages fully that caused by giving missing or wrong information including all the responsibilities accordingly.
The Seller reserves the right to suspend or terminate the order when deemed necessary if the information provided by the Buyer does not match up with the reality. In the case of finding out a problem concerning an order or failing to reach the Buyer by phone, email and mail address provided by the Buyer; then the Seller shall have right to suspend the order processing for 15 (fifteen) days It is expected that the Buyer will contact the Seller during such a period. If there is no any respond from the Buyer during this time, then the Seller shall cancel the related order to prevent damage to both sides.
Purchased Product(s)
Product name, code: ; ... pcs.
Total Sale Price: .... -TL/USD/EURO
Means of Payment: Credit Card / CASH
Receiver:
Phone:
Delivery address :
Billing Person/Company:
Billing Address:
Tax Office:
Tax ID number:
Cargo charge: ... -TL/USD/EURO
Article 4- Contract date and Force Majeure
Contract Date is ../../.... the date of the order placed by the buyer.
Natural disasters, war, terrorism, riots, changed legislation, confiscation or strike, lockout, significant breakdown in the production and communication facilities etc.., as well as reasons beyond the reasonable control of the Parties, and which did not exist or could not have been anticipated at the signing date of this Agreement, which prevent and/or delay either or both of the Parties performing their obligations in full or partial hereunder shall be deemed as a force majeure event. The Party faced with a force majeure event shall immediately notify the other Party in writing. The performance of the Parties shall be suspended throughout the period of a force majeure event.
The Parties shall not be liable to perform their obligations fully and promptly due to the force majeure. If a force majeure event continues for 30 (thirty) days], either Party shall have the right to unilaterally terminate this Agreement.
Article 5- Rights and Obligations of the Seller
5.1. The Seller acknowledges and undertakes to fulfill its obligations subject to this Agreement except circumstances of the force majeure in accordance with Law nr.4077 on the Protection of Consumers and the provisions of the Basis and Procedures of the Distance Contracts Regulations.
5.2. No one under 18 (eighteen) is permitted to shop online via www.simkab.com The Seller will base on the age that the Buyer indicated in this contract. However, the Seller shall not be held liable due to the age of the Buyer written wrong or mistyped.
5.3. www.simkab.com shall not be liable if information on this site contains typographical errors or inaccuracies that may relate to pricing based on system failure. Therefore, the Seller shall not be liable for any errors that may relate to pricing, promotions and offers on the internet caused by any design or system failure or inappropriate interventions by unauthorized users. No any claims against the Seller will be allowed based on system failure.
5.4. You may use a credit card (Visa, Master Card , etc. ) or bank transfer when shopping online via www.simkab.com. Orders which the related remittance has not been made in full within a week after the date of the order, shall be cancelled. The time when an order is put into process is not the time of giving an order but it is the moment when the necessary payment is made through your credit card or when your bank transfer (electronic funds transfer - EFT) is deposited securely into bank accounts. Payment methods by wire transfer or postal cheque without contacting the customer service shall not be accepted.
Article 6- Rights and Obligations of the Buyer
6.1. The Buyer acknowledges and undertakes to fulfill its obligations subject to this agreement except circumstances of the force majeure.
6.2. By placing order, the Buyer acknowledges and undertakes that she/he/it has confirmed provisions of this agreement and shall make all payments complying with the method of payment specified by this agreement.
6.3. The Buyer agrees and declares that he/she/it is aware of the Seller's name, title, address, telephone and other contact information and the basic characteristics of the goods/services subjected to sale, sale price inc tax, terms of payment, terms of delivery etc. as well as he/she/it is aware of all necessary preliminary information about official authorities where to submit their complaints and raise any objection about goods/services subjected to sale and right of withdrawal including how to avail him/her/itself of this right and has confirmed those preliminary information via www.simkab.com website.
6.4. Depending on previous article, the Buyer declares that she/he has read the information via https://www.simkab.com/terms-and-conditions that are taken against possible situations including warnings and finally given the necessary confirmation electronically.
6.5. The Buyer when trying to return a product, he/she agrees and undertakes that a returned product must be unused and in the same condition and original packaging with the original invoice and delivery note as a proof of purchase in which he/she received it.
Article 7- Ordering / Payment Procedure
Order: After the Buyer confirms the total price inc. taxes (VAT) (if by installment; total installment charge) of the product(s) in the shopping cart, the payment is processed by the relevant bank.
In case of any disruption in the process or any problems may arise with respect to credit cards, will be informed to the Buyer by phone/fax/e-mail indicated in the contract by the Buyer, as long as it is known by the SELLER. Also the Buyer may be requested to check with his/her/its bank if necessary. The time when an order is put into process is not the time of giving an order but it is the moment when the necessary payment is made through your credit card or when your bank transfer (electronic funds transfer - EFT) is deposited securely into bank accounts.
If the Seller cannot supply the ordered product due to an exceptionally right reason or if the stock problems arise, the Buyer is clearly informed. In the case of the Buyer confirmation in such a situation, other product with an equal quality/price or other new product selected by the Buyer can be sent. Or the parties can wait conditions blocking the delivery to be removed or the order can be cancelled by the SELLER OR BUYER.
In the cases that the delivery of the ordered product becomes impossible; the Buyer is informed, all the payments are paid back, documents that is a liability for him/her are returned in ten days at most, and the contract is cancelled. In such a situation, the Buyer will not have right to claim any financial and emotional damage from the Seller.
Payment:
The shopping from www.simkab.com can be done via cash transfer for those who do not want to share credit card information. The Buyer can choose the bank she/he wishes and make the transfer. If the payment is made by EFT; the date when EFT is deposited into bank accounts, shall be taken in consideration. While transferring money, the Buyer is required to provide the name of the sender (must be same with the name in the bill) and the number of the order.
If the bank or the financial corporate refuses to pay the money to the Seller due to illegal usage of the Buyer's credit card by unauthorized people, the Buyer has to send the delivered products within 10 (ten) days to the Seller. In this case, cargo charges belong to the Buyer.
If the Buyer prefers to pay by credit card; the BUYER accepts, declares and undertakes to confirm the information from the bank about relevant interest rates and default interest, the provisions of interest and default interest will be applied within the scope of the credit card contract signed between the Bank and the BUYER in accordance with the applied legislation provisions.Article 8- Shipment / Delivery Procedure
Shipment: Upon sending e-mail for confirmation of the order, the product(s) shall be delivered to the address of the Buyer with the cargo company the Seller agreed.
Delivery: The products will be delivered to the address of the Buyer with the cargo company the Seller agreed. The Seller delivers the product in 30 (thirty) days after the order confirmation e-mail is sent and the contract is made. The Seller can extend this period for 10 days (at most) more by notifying the Buyer with a constant data carrier or written document.
The products are sent to the areas that are not covered by the cargo company as phone callable cargo.
The delivery period can be extended in the case that delivery address is among those the cargo company delivers in a day throughout the week, that delivery information is incorrect or missing, and that some social or natural events like natural disasters. These extensions do not bring any responsibilities to the Seller. The Seller is not responsible for any situations that the ship- to person reject to take the delivery, extra cargo expenses if ship-to-take person is not available in the time of delivery, and misinformation about the delivery address. If the products(s) is/are not delivered on the agreed time, the Buyer is to immediately inform the Seller's customer service via info@simkab.com
In the case of damaged package, the Buyer should not take the delivery of the damaged package and have the cargo officer to prepare official report. If the cargo officer disagrees with the package is damaged; the Buyer shall have the right to have the package opened and inspected and then prepared an official report by the cargo officer. After the package is taken by the BUYER, it is accepted that the cargo company done its job properly. If the package is not taken and an official report is prepared, the copy of the report should be sent to the Customer Services ( info@simkab.com ) immediately.
Article 9- Procedure Relating to Product Return and Right of Withdrawal
Product Return:
The Buyer has the right to withdraw the contract without showing any reason and paying any penalty expenses within seven days starting from the day she/he/it takes the delivery of the product. In order for return procedures to be done in accordance with Tax Procedure Law Nr 385, the Buyer is required to send one copy of 2 bill pages of the product after fully completing the empty space at the bottom of it provided for returns and signing it. The right of withdrawal period begins from the day when the goods delivered to the buyer. Returning expenses belong to the Buyer.
The Buyer does not have the right of withdrawal if the orders have been specifically prepared according to personal needs or wishes of the Buyer.
After the return notification with the product and the bill is reached to the Seller; all the payments are paid back, documents that is a liability for the Buyer are returned in ten days at most, and the contract is cancelled.
Possible decrease in the value of the returned product is not an obstacle for the use of the right of withdrawal. However, if the loss of value is due to the fault of the Buyer, she/he is required to compensate the loss to the Seller.
For the products who purchased mistakenly, general return period is also seven days. Within this period; opened the package of the product, used or damaged products will not be accepted as return and the price will not be paid back.
For the products who purchased mistakenly; if the package of the product is opened, used or broken or damaged etc and if a product is not in the same condition and original packaging in which was received before will not be accepted as return and the price will not be paid back.
For the return of the product, firstly customer services should be informed. Information of sending the returned product is submitted to the customer by the Seller. Then, after other procedures mentioned above are completed, delivery of the returned product must be done with the same cargo company that the Seller sent the product. In the case of the product is returned appropriately as mentioned in this contract, the return is accepted and the payment is done back to the credit card/bank account. No refund of payment shall be made unless the product is returned. Reflection of the payment to the bank account is under the responsibility of the bank.
If the shopping is made by credit card and installment, the credit card refund procedure is arranged by bank based on the same installment requested by the buyer to purchase a product. In case of the credit card refund for installment payments made by the Buyer through Bank POS; the amount of requested refund is transferred in installment again to the account of the related holder by bank not to put the involved parties in an awkward position after the payment is made in full at one time to the bank by the Seller. The Buyer's refund will be processed for the installment amounts which the Buyer pays until the purchase is canceled, and a credit will automatically be applied to the Buyer's credit card just like the original method of payment; each month a credit will automatically be applied to the credit card and it will be reduced from the current debt until the same number of months as the number of installments.
In case of returned of products and services paid by credit card, the Seller shall not arrange any refund of payment in cash due to the the agreement made with the Bank. When a refund of payment is concerned, the Seller shall perform transactions via the related software; because of the Seller is obliged to pay the related amount in cash or on account to the Bank, can not make any payment in cash to the Buyer in accordance with the procedure mentioned as above The credit card refund procedure is arranged by bank upon the payment made in full at one time to the bank by the Buyer in accordance with the procedure mentioned as above.
Article 10-Guarantee
The products that are used and cleaned in accordance with instructions is under guarantee based on the conditions below during 2 (two) years for any kind of manufacture damage. The responsibility of the Seller is only for the Buyer who is subject to Law numbered 4077. Those who have the commercial qualifications shall be subjected to the regulations of Turkish Commercial Code.Article 11- Privacy
Any information related to credit cards shall not be retained. It will be only safely transmitted to the bank to take provision and it is deleted from the system after provision. Other information you provided (e-mail address, mail address, phone number etc.) will not be shared with third parties and will be serving to in standard product delivery and informing procedures.
The seller can only reveal this information in the case of a legal/administrative obligation. The seller keeps the right to reveal this information to the legal authorities in the case of an inquest. The seller sometimes can use the contact information of the customer in order to inform the customer about the campaigns and promotions made by the brand after having the approval of the customer.
Article 12- Authorized Court And Enforcement Offices In Case Of Dispute
In case of dispute arising from the implementation of this contract, Arbitration Committees for Consumers and the Consumer Courts in Istanbul are authorized up to the value declared in December of each year by the Ministry of Industry and Trade.
In case of placing an order firmly, the Buyer is considered to accept all the conditions of this contract.
Last Update: 05.19.2020